American is the first airline to offer passport chip scanning that securely transmits passport information directly from the Near Field Communication (NFC) chip embedded in the passport.
This allows customers to head directly to the gate for international flights without having their passports rechecked by a customer service agent.
With this new enhancement, the customer will be prompted to enter their passport information and then scan their passport with an iOS or Android device. The app provides easy-to-follow instructions for the process.
American has also rolled out additional services to improve the travel experiences, including biometric international boarding, virtual 3D aircraft tours online, a redesigned self-service kiosk menu that simplifies the check-in process and an improved family seating approach, which ensures adults and kids under 14, when traveling together on the same reservation, are seated together.
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